For technical questions regarding this website,including but not limited to placing an order, merchandise or billing, please contact:
Sizing: The manufacturer’s sizing charts are available on all garments and should be checked prior to placing any order to ensure proper sizing.
Q. What is your return policy?
A. We urge all chaparralenergystore.com customers to review the sizing charts carefully as items cannot be returned or exchanged for color or sizing as these are custom embroidered items. Any items with manufacturer defects will be replaced without any cost to the customer.
How can I pay for my items?
A. You can pay by credit card. We accept VISA, MasterCard, Discover and American Express. Charges will reflect “Heritage” on your billing statement. Please know that when entering and processing transactions, all credit card information passes through encrypted secure means for your protection.
Q. If I have a question about my online order, what number do I call?
A. Please feel free to call us at 888-387-9686. If you have already placed an order, please be sure to have your order number ready. You can also contact us at firstname.lastname@example.org.
Q. How can I confirm my online order?
A. Once you have placed your order you will receive email confirmation that your order was placed. You can also view your orders on the Order Inquiry page on the chaparralenergystore.com website.
Q. After I place my order, when should I expect delivery?
A. Orders will be delivered within two weeks. Customers will be notified of any back ordered items. Items will be delivered to the Oklahoma City office each Tuesday and will ship to field office locations each Tuesday.
Q. What happens if my item is out of stock?
A. We make every effort to ensure the items that are picked are items that have consistently good stock. However there are times that a color/size of an item is out of stock and we attempt to notify you as soon as possible. In the event an item is out of stock we will contact you and let you know any options available. These include: Substituting another color of the same style, refund on the item, or if we are aware of restocking dates you can choose to have us wait until the item comes back into stock.
Q. Can I choose what color the embroidery will be on the item I pick?
A. No. All colors of embroidery have been pre-picked to create a standard appearance